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ITEMS WITH MAJOR FAILURE :
Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement, please contact info@vonapparel.com if this has occurred to you before sending the item back.
Please see our TOS page for more information regarding major & minor product faults & failures
If you are not happy with your purchase, full priced items or sale items using discount codes can be returned for a Store Credit as we do not refund for change of mind or incorrect sizing. Store Credits expire within 1 month, and can be used on any item online. Once your return is received processing time can take 3-4 business days*
*please allow extra processing time during high volume periods
CHANGE OF MIND POLICY :
- Items must be returned to the store within 10 days of purchase
- Once your return is processed, you will be given store credit for the amount that you paid for your item/s
- Clothing will only be accepted if returned in its original clean condition with tags: unworn, unwashed, non-perfumed, free from make-up & fake tan
- Postage must be covered to send the item back to us
- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
- Due to hygiene reasons, we do not accept returns on intimate sets with briefs, makeup or earrings so please choose wisely.
- All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed unless defective.
- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and will be returned to the customer.
