Worry not ! you can always cancel your order before we ship it, just drop us a message and well sort it out. our R&R policy is the best you'll find, be sure to check it out !

You can check the status of your order yourself, with no time wasted in emails, in our ORDER LOOKUP page in the header !

You can register to be a member of the #vongang but you can always checkout as a guest of course !

We accept all major Credit Cards ( Visa, MasterCard, Amex, JLB .. ) and paypal ! If you want to use other payment methods leave us an email and we'll be happy to help. All payments are COMODO SECURE certified ! (check our SSL certificate)

It will take usually between 2-5 business days.

Under no circumstances VoN Apparel won(t answer your emails ! We can guarantee you that. Be sure that you are sending it to 'info@vonapparel.com'. if the problem persists, leave us a DM in instagram @von.apparel

Here in VoN Apparel we take pride in our worldwide shipping ! Please make sure you read the Delivery Policy page for processing times and shipping times before you think your package won't be arriving ! if the problem persists, leave us an email and we'll figure it out !

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

We are located in the gorgeous Geneva, Switzerland!